Trusted Trader - South Ayrshire


The South Ayrshire City Council Trusted Trader Scheme is a local business partnership which aims to

  • increase consumer confidence
  • promote good practice within local businesses
  • help to protect citizens from doorstep crime

The Scheme is managed and administered by Trading Standards which is a part of South Ayrshire City Council’s Environment Department. The services delivered by member businesses are assessed by their own customers, through a survey system operated by Referenceline Ltd. Customer survey information about member firms is freely available online to all local consumers.

Applications are invited from South Ayrshire based businesses, or businesses who can demonstrate that a significant proportion of their work is conducted in Dundee. The Scheme accepts applications from a wide variety of business sectors.

Scheme membership will be granted to suitable applicants, after vetting in accordance with the acceptance criteria (see appendix 1).

Appendix 1


  1. Trading Standards will assess whether the applicant is suitable for membership. If Trading Standards consider the applicant unsuitable for membership, the applicant will not be admitted to the Scheme.
  2. An applicant may be considered unsuitable for membership if, in Trading Standards’ opinion:
    1. There is an unacceptable risk that the applicant’s customers might suffer loss, detriment or a poor experience.
    2. The applicant presents an unacceptable risk to others, for example suppliers or the general public.
    3. The applicant’s membership might bring the Scheme, Trading Standards or Dundee City Council into disrepute or otherwise be inconsistent with any aspect of the scheme or with any aspect of Trading Standards’ functions.
  3.  Appropriate checks will be carried out to determine the suitability of an applicant and these include (but are not limited to):
    1. Consumer complaints
    2. Any action taken by Trading Standards including advisory or enforcement action
    3. Trading history
    4. Trade association membership
    5. Public liability insurance
    6. Database searches including any publicly available information
    7. Verification of information supplied by the applicant
    8. Inspection or audit of any aspect of the applicant’s business, including premises, procedures, processes, products, documents and records
    9. Interviews with the applicant
    10. Customer references, surveys or interviews
  4. For the purposes of assessing suitability, we may request information from other enforcement authorities and any other relevant person or organisation we deem necessary.