How do businesses become approved?
Each member business will have undergone a strict vetting procedure before being granted membership.
This includes research into their trading history, financial background, a criminal records check where appropriate and a thorough audit of their business systems made by a Trading Standards Officer. Each business also provides access to their customer records and a selection are chosen at random by the auditing officer to write to and get their opinion on the service they received.
Membership is not given lightly and not everyone gets in.
Businesses must have been trading for at least six months before they can apply and must demonstrate to the auditing officer that they are trading in a fair, honest and legal manner with a customer-friendly service. All applicants are required to acknowledge that they are willing to be bound by the terms and conditions of the scheme; breaches of the terms and conditions may lead to removal from Buy With Confidence.